Since the outbreak of the (COVID-19), we have been monitoring the situation minutely and are doing everything possible to assist you with your upcoming travel plans. On this page, you’ll find the latest updates and information related to your booking options.
Staff at Guest Care Centers are experiencing more pressure than usual.
We understand the urgency of your queries and we encourage you to use our online channels for faster service.
UMRAH PACKAGES CANCELLED ?
If your Umrah Packages was cancelled due to COVID-19 for the period 27 February – 29 March 2020, you don’t need to take any action. Your Package will be voided automatic, Packages will be available for one year for use in the same Economy/Delux with no fare difference.
INTERNATIONAL FLIGHT WAS CANCELED. WHAT SHOULD I DO?
If your flight was cancelled due to COVID-19 for the period 27 February – 29 March 2020, you don’t need to take any action. Your ticket will be available for one year for use in the same cabin/class with no fare difference, even if used in a peak period.
DOMESTIC FLIGHT TICKET, WHAT OPTIONS DO I HAVE?
If your flight departure date is between 4 March and 15 April 2020 and you purchased your ticket from / before 4 March 2020 you will be entitled to one of the following options:
Cancel your reservation and use your ticket at a later time without fees,
Or waiver from rebooking fees for one time.
In addition, this waiver applies to all types vouchers for additional baggage, prepaid seats, promo upgrades, and onboard wifi.
If your flight departure date is before March 4, 2020 or after April 15, 2020 or you purchased your ticket after March 4 2020 and you wish to change your flight date, then rebooking fees will be applied to your ticket. For more details click here.
I HAVE A TICKET FOR AN INTERNATIONAL FLIGHT, WHAT OPTIONS DO I HAVE?
If your flight departure date is from / before April 15, 2020 and you purchased your ticket from / before March 31, 2020 you will be entitled to one of the following options:
Cancel your reservation and use your ticket at a later time without fees,
Or waiver from a rebooking fee for one time.
In addition, this waiver applies to all types vouchers for additional baggages, prepaid seats, promo upgrades, and onboard wifi.