Terms & Conditions
Delivery of Products/Services
If the payment on the credit card is declined for some reason, alternate payment instructions must be received by Musafir Services 48 hours prior to the time of departure; else, the order is liable to be cancelled.
What is an e-ticket?
An e-ticket (electronic ticket) is a paperless electronic document with a unique confirmation number given to passengers in place of a paper ticket. Passengers are required to produce the unique confirmation number at the airport airline counter to claim the e-ticket.
How will I get my e-ticket details?
Your e-ticket details will be sent to the email address provided by you at the time of booking. If you do not receive your e-ticket within 8 hours of making your booking with musafirservices.com , please call our Customer Care Representative on 1800 123 7712
Musafir Services shall not be liable if customers do not comply with this requirement.
Is it necessary to carry my e-ticket with me?
Yes, it is mandatory for you to carry a copy of your e-ticket as sent by Musafir Services In the event that you fail to present a copy of your e-ticket, will not be held responsible if the Airline does not issue a boarding pass/ disallows you from travelling.
How will I get my boarding pass for an e-Ticket?
You need to show your e-ticket confirmation email and e-ticket along with a photo identity proof (passport, driver’s license etc.) at the airline check-in counter. Thereafter the airline representative will issue your boarding pass.
Amendment and Cancellation Policy
You can cancel your Services select the relevant booking and click on the Cancel button. For cancellation, Musafir Services will charge Rs. 200 per person per sector as standard cancellation charges, over and above the airline’s own cancellation charge will apply.
To amend/cancel your ticket offline, call Musafir Services. For all offline cancellation of domestic flights a standard charge of Rs. 300 per person per sector, over and above the airline’s cancellation charge will apply. For international flight bookings a standard fee of Rs400 per person would be charged for online cancellation and Rs500 for any offline cancellation, over and above the airline’s cancellation charge.
For no-show on domestic flights not valid for changes only statutory taxes shall be refunded.
Please refer to airline specific amendment and cancellation policy while using Musafir Services. You may be required to directly contact the nearest airline office (of the concerned airline) to get your reservation cancelled.
How do I get a refund after cancelling my ticket or reservation?
In case of no-show or unutilized bookings, you shall be required to make requests for any valid and applicable refunds, as per the defined policies, within 90 days from the travel date in case of air/ rail/ cab/ bus tickets and/or the date of check-in for hotel bookings. No refund would be payable for any requests made after the expiry of 90 days of travel date/ check-in as aforementioned and all unclaimed amounts for such no-show or unutilized bookings shall accordingly be deemed to have been forfeited.
The refund shall be processed within 15-20 working days from the date of the cancellation request. If we have received the payment through a valid credit card, then the same will be refunded to your credit card. Payments made using any other form of payment shall be refunded by cheque / online transfer within a maximum of 30 days from date of receipt of ticket. All refunds shall be processed subject to processing of refunds by the respective airline/service provider.
Please note convenience fee charged at the time of booking will not be refundable.
We or any of our partners/affiliate/group companies may contact you from time to time to provide the offers/information of such products/services that we believe may benefit you.
Passport details are mandatory for e – ticket issuance to Europe, USA and Canada. A few airlines flying to these countries also require passport details for issuing the e-ticket. Refer below to check the list of such airlines:
KLM Kuwait Airways
Air France Saudi Arabian Airlines
American Airlines Continental Airlines
Delta Airlines United Airlines
Kenya Airways China Southern Airlines
China Eastern Airlines Aeroflot
Egypt Air Biman Bangladesh Airlines
NOTE: Uzbekistan Airways requires both passport details and visa copies for issuing an e-ticket.
In case you are flying to Europe, USA and Canada or with any of the above mentioned airlines, a Musafir Services representative will contact you for your passport details. Please keep the following details handy:
Date of Birth (DD/MMM/YY)
Expiry date of Passport (DD/MMM/YY)
Last name/ Surname of traveller
First name/ Given name of traveller
Middle name of traveller (if any)
Please carry a valid visa for the country you will be visiting or transiting through.
Please check with the concerned airline or embassy for all visa requirements.
The Company reserves the right to modify the offer without any prior notice. In case the offer is made void in future under any law, or regulatory authority, the Company shall not be liable to provide any compensation whatsoever.
All disputes arising in connection to this Offer shall be subjected to exclusive jurisdiction of courts at Kochi. The decision of the Company on all matters relating to the Offer shall be final.